Nearshoring since 2011 · Prishtina, Kosovo
We don't want to be the biggest, we want to be among the best. Swiss precision, made in Kosovo: customer service, back office and market research at native-speaker level for the German-speaking market.
(01)Our stance
Since 2011 we have been pairing Swiss precision with the heart of Kosovo. More than 10,000 people here speak fluent German, almost all of them once lived in German-speaking countries. We turn that into customer contact that feels like home.
Founded by three Swiss with Kosovan roots to give returnees a future in Kosovo.
(02)By the numbers
01
2011
founded in the canton of St. Gallen
02
400+
seats at three locations with the latest technology
03
10,000+
people in Kosovo speak fluent German
04
16
active projects with broad diversification
05
2–3h
flight from any major European city
06
GMT+1
the same time zone as Zurich and Stuttgart
(03)What Baruti does
Outsourcing is a strategic decision in which the choice of partner decides the outcome. We support you from planning to implementation and then run things largely on our own.
Customer service that connectsJust two years after entering the market, we were handling first-line contact for German companies. Today we look after customers from many industries by phone, email and social media.
Experience in
Logistics · Travel · Fleet management · Online shops · Furnishing
Productivity behind the scenesWith our headquarters in Switzerland, we are a proactive partner that measurably raises the productivity and quality of your back office: reliable, documented and scalable.
Experience in
Wholesale · Travel · Accounting
Telephone lab for market & opinion researchSince 2012 we have been running CATI telephone surveys for well-known research institutes, conducted in German and to ESOMAR standards.
Projects
After-sales · Reach surveys · Customer satisfaction
(04)What makes us different
Four reasons why companies from Switzerland, Germany and the UK trust us with their customer contact.
As a Swiss company, we chose Kosovo on purpose. Thanks to the close ties between Kosovars and the DACH region, German has become the first foreign language in Kosovo.
10,000+
fluent German speakers
The highest quality standards, delivered cost-efficiently: nearshore service in German, English, French and Italian, with advice and support from Switzerland.
4
languages for the DACH region and beyond
You take part in hiring and hold a veto over every placement. Native German speakers, trained in our own Baruti Academy. Our entire overhead team is made up of former agents.
Veto
We recruit, you decide
Dedicated employees without blending: your team works only for you. Short decision paths, unbureaucratic and efficient, with team leaders who are on the phone themselves.
0%
blending, 100% your team
(05)Locations
Two to three hours by plane from any major European city and in step with your team. Visit us whenever you like.
(06)History
2011
Baruti GmbH is founded in the canton of St. Gallen.
2014
Certified to DIN ISO 9001:2008 and ISO/IEC 27001:2005.
2015
A major inbound contract with an international logistics group. Our workforce doubles from 100 to 200 in three months.
2016
A major inbound contract from the travel industry, including ab-in-den-urlaub.de and fluege.de, together with PCI DSS certification.
2017
Baruti opens its own call center academy. New clients: a Swiss fleet management software company and lead generation for a UK business.
2018
Restructuring for growth to prepare the next expansion.
2019
After the restructuring, we raise our employees' salaries by a generous 20%.
2020
Stronger after the COVID pandemic, with optimized processes, new systems and closer ties with e-commerce clients.
2022
An exclusive customer service partnership with Etihad Holidays and Capital Holidays for Germany and the UK.
2023
A new client from the insurance industry and another remote location in the Balkans.
(07)Values & awards
As a CSR pioneer in Kosovo, we stand up for equality, family and our city. We were the first call center in the country to co-fund our employees' private health insurance.
Ministry of Diaspora, KosovoFor promoting direct investment in Kosovo.
USAIDRecognition for gender equality and equal opportunity, regardless of background, gender, age or disability.
Swedish Embassy, D4D & Olof Palme International CenterThe first company in Kosovo to offer four weeks of paid paternity leave.
City of PrishtinaRecognized for city beautification and tree planting by our volunteers.
ISO/IEC 27001:2022
Information security under MSECB CERT
PCI DSS
audited yearly by a QSA
GDPR
Data protection under EU law
(08)People & culture
At Baruti you grow from within. Everyone who leads a team today started on the phone. With more than 400 employees we are one of the largest private employers in Kosovo, and we treat every single person that way.
“We reward hard work and dedication with unforgettable experiences.”
(09)News
PartnershipThe cooperation offers students internships, training and study visits.
Read the story
SponsorshipWe support Kosovo's best-known documentary and short film festival.
Read the story
Trade fairFrom February 26 to 29 at stand D4 in hall 2 of the international congress fair for customer dialogue.
(10)Contact
Tell us about your project. We'll get back to you personally, in German, English, French or Italian.
